FAQ

HAVE A QUESTION ABOUT YOUR ORDER? TAKE A LOOK AT OUR MOST FREQUENTLY ASKED QUESTIONS BELOW! IF YOU STILL NEED HELP REACH OUT TO US USING THE BUTTON BELOW!

 

My package says it was delivered, but I haven’t received it yet. What should I do?

Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at info@brightvibe.com!
When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.
Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.

 

Can I cancel or make changes to an order/personal info after I place an order?

No, we can’t make changes to orders or your personal information after your payment has been processed. THERE IS A BOX BEFORE CHECK OUT EXPLAINING THIS. 

Do you accept returns and/or exchanges?

I’m sorry but as a small business, we’re not able to offer returns and exchanges. 
*ORDERS CONTAINING FREE MERCHANDISE CANNOT BE RETURNED FOR CREDIT OR EXCHANGED.
GIFT CARD SALES ARE FINAL AND CANNOT BE REFUNDED OR SWAPPED OUT FOR OTHER ITEMS

What if I have questions about my products when I receive my order?

Please email info@brightvibecrew.com within 10 days of delivery for assistance.